Industrial Warranty & Return Policy

1. Warranty-Based Resolution & Commercial Scope

Because Sarv Jagat Corporation supplies heavy capital machinery built to precise engineering specifications, standard commercial transactions are conducted on an institutional B2B contract basis:

• Warranty Timeline Administration: Any return, technical replacement, or component rectification is strictly governed by the product warranty period specified in the official Commercial Invoice / Purchase Order (typically 12 months from delivery or commissioning).
• Customer Consultation & Mutual Accord: Outside standard manufacturing warranty clauses, any exceptional equipment return, modification, or commercial adjustment is carried out on the basis of direct discussion and mutual agreement between authorized corporate representatives.
• Technical Assessment: In lieu of immediate physical return, our dedicated field engineering team will first diagnose operating parameters, electrical stability, and pneumatic piping to resolve issues on-site.

2. Transit Inspection & Notice Protocol

Consignments are transported under strict industrial packing standards. In the event of transit discrepancy:

• The recipient must inspect the crating upon arrival and acknowledge any visible damage on the transport Lorry Receipt (LR) copy.
• Notice of transit impact or component omission should be lodged within 48 hours to 14 calendar days of arrival via email or official helpline.
• Upon technical verification, replacement parts or corrective units are dispatched promptly, with freight managed per contract terms.

3. Commercial Settlement & Processing Timelines

• When a physical return is mutually authorized, the equipment is received at our works for technical verification against operating guidelines.
• Upon completion of physical inspection, approved warranty credits or financial settlements are processed via official commercial banking channels (RTGS / NEFT) within 5 to 7 business days.
• Customized plant installations engineered to bespoke facility drawings are subject to specific project contract terms agreed during bilateral negotiation.

4. Corporate Consultation & Claims Desk

For any warranty clarification, technical consultation, or operational inquiry, please reach out to our corporate customer desk: